Better Venue
Last updated 22 September 2026
Better Venue is operated by B.J Hill & J.P Streater, a partnership trading as Better Venue, ABN 27 326 253 280 ("Better Venue", "we", "us").
Contact: hello@bettervenue.ai
"You" means the business that subscribes — the venue or group — and each person who uses the service under that subscription.
You agree to these terms when you create an account, use the service, or continue to use it after we change them. If you are agreeing on behalf of a business, you are confirming you are authorised to bind that business.
If you do not agree, do not use Better Venue.
Better Venue is a back-of-house system for hospitality venues. It holds your stock list, counts, recipes, supplier prices and orders; it reads invoices and spreadsheets you give it; it costs your menu; it reports variance; and it includes an assistant ("Sous") and background agents that prepare work for a person to check.
What it never does on its own. This is the shape of the product, not a setting you can change:
You are responsible for who you invite and what role you give them. Roles decide what a person can see and do; an owner can see and change everything for their venues, including billing.
Keep sign-in details secure. Tell us promptly at hello@bettervenue.ai if you think an account has been compromised. You are responsible for what is done through your accounts, except to the extent it is caused by us.
Each person must use their own account. Do not share logins.
You own your data. Your stock lists, recipes, prices, counts, orders, invoices and everything else you put in or connect stays yours.
You give us permission to store and process it only so far as we need to in order to run the service for you — including sending it to the providers listed in our Privacy Policy, such as our AI provider, to produce the answers and drafts you asked for.
We do not use your data to train AI models, and we do not sell it. The one exception is the optional, off-by-default "Help improve counting" setting, which an owner may switch on for their venue and switch off at any time; it is described in the Privacy Policy.
You can ask us at any time for a copy of your venue's data, or for it to be deleted, as set out in the Privacy Policy.
If you connect a rostering system, invite staff, or upload documents containing personal information, you are giving us personal information about other people. You confirm that you are entitled to do so and that those people have been told about it as your own privacy obligations require.
You are the one with the relationship with your staff and your suppliers. We handle that information on your instructions and in line with our Privacy Policy.
Do not use Better Venue to break the law, to store information you have no right to hold, to attempt to reach another venue's data, to probe or interfere with the service, or to resell it as your own.
Do not use it to send unsolicited commercial messages. Orders you send through Better Venue must be genuine orders to your own suppliers.
We may suspend access immediately where we reasonably believe it is necessary to protect the service, other customers, or someone's safety. Where we can, we will tell you first, and we will tell you why.
bettervenue.ai/pricing when you subscribe. GST is added where it applies.You may connect Square, Xero, Deputy, Google or Microsoft. Those connections are read-only except where the service plainly says otherwise, and you can disconnect any of them at any time.
Those services are run by other companies under their own terms. We are not responsible for them, for what they charge, or for their availability. If one of them changes or withdraws access, parts of Better Venue may stop working through no fault of ours.
Better Venue estimates, suggests and drafts. Pars, forecasts, margins, food-cost percentages, variance figures, drafted recipes, extracted invoice lines and suggested orders are working estimates produced from the data available, not professional advice and not a guarantee of any result.
They depend entirely on what you have put in. An item with no recipe has no cost; a supplier with no delivery days cannot be ordered for accurately; a wastage log nobody fills in explains nothing. The product is built to say when it does not know, rather than to guess — but you are responsible for checking anything you act on, and for the decisions you make.
Better Venue is not an accounting, tax, legal, food-safety or employment-advice service, and nothing it produces is a substitute for advice from a qualified professional or for your own records.
We aim to keep Better Venue available and to look after your data, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features. Where a change materially reduces what you are paying for, we will tell you beforehand.
We may need to take it down for maintenance, and will try to do so outside Australian hospitality trading hours.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If the Australian Consumer Law applies to your purchase, our goods and services come with guarantees that cannot be excluded.
Where we are permitted to do so, our liability for failing to comply with a consumer guarantee (other than one that cannot be limited) is limited, at our option, to supplying the service again or paying the cost of having it supplied again.
Subject to clause 12, and to the extent the law allows:
Each of us will keep the other's confidential information confidential, and use it only for the purposes of these terms. Your venue data is your confidential information.
You may stop using Better Venue and cancel at any time.
We may end or suspend your access if you materially breach these terms and do not fix it within 14 days of us asking, if payment fails and remains unpaid, or if we stop offering the service (in which case we will give you at least 60 days' notice and a way to export your data).
When the agreement ends, your data is kept for 90 days and then deleted, unless you ask us to delete it sooner or the law requires us to keep it longer. Clauses 5, 12, 13, 14 and 17 survive.
We may change these terms. For a material change we will give you reasonable notice — at least 30 days by email or in the app — before it takes effect. Continuing to use Better Venue after that means you accept the change. If you do not accept it, you may cancel.
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.
hello@bettervenue.ai
See also our Privacy Policy. Questions about any of this? hello@bettervenue.ai